![]() ![]() Again, you will have to pick up that tab, too. And I still have to pay on my Chase credit account all of her bills until I spoke with these monkeys Brett and Rebecca and understand that these people know the legal issues of this whole thing.Īlso, my mother has an auto debit from GE Service for her electronics and TV and when they try and hit her account that was closed the contract will become voided. So now my mother’s account is not accessible for me to pay on line. Joseph ** did not know the legal grounds of me being POA I could not be a user on the account! Yes! He is going to educate your operations manager about legal issues. He and Rebeca closed out the new accounts and said he did not understand why Mr. He called me back to tell me that he and supervisor Rebecca who insulted my mother found out the issue! Yes, some pee on at Chase knows more than the operations manager and understands legal. So I called and spoke with Brett tonight at the office in Elgin, IL on Randall Road. I went to get my mother’s groceries and guess what? Declined! And they are going to FedEx my mother’s card tomorrow! So I called one of these monkeys and they told me the card was activated and good to go! Haha. So they were so kind to FedEx today, 1-27-12, a card that was to be for my mother and I. Does she know the difference of billing and mailing address? So I spoke with Kelly **, supervisor in Orlando, Florida, Dawn **, Bernadette, her manager Barbara ** whom never called me back, Niki **, and oh, yes, your operations manager, Joseph ** Jeff **, Jamie **, Debbie ** and so on that was to get this fixed. The address on her account, email and phone is mine. Yes, they did: she advised me that my mother lived in Illinois. Pape", but she also advised me that my mother never lived in Parma Ohio, which If they would look on her credit card that for 30 some years. So, on this day that the bright and shining star of a supervisor Rebbecca put a close on my mother’s account I hung up on her because when she asked to speak with her, I put her on and she not only insulted this 82-year old woman and said, "You are not the customer Mrs. I am ill and sick over Chase's operations. I called and started the roller coaster events. When I went to purchase her RX the card was declined. ![]() All of my mother’s bills come to me in Illinois as I am in charge of her finances. Over the past ten days, I have lived thru hell with your company. My mother per her attorney added me on for legal reasons to her credit card due to better tracking of financial for her. On Janumy mother had a slight stroke at 82 years old she lives in VA near my daughter whom is authorized on all of our banking accounts. I haven't heard anything yet but I did only file on Wednesday afternoon.I'm a long time customer myself, my husband with three dental practices, and my mother has accounts that I am POA and in a legal will and document that has been for many years. When I filed I got a message that Chase would contact me in a few days (I think it was 3-5 days). So, after seeing that, I filed an online dispute on that charge that hit my account a few weeks ago. ![]() Drove past the store the other day and, lo and behold, there are "Going out of business for restructuring" signs all over the place!! The lady at the store filled out a form to send to "corporate" to start the refund process but she said it could take up to 10 days for my refund to be processed. The order form states that there is a 10% fee on cancelled orders but, since THEY are the ones cancelling the order by means of not able to provide what I had ordered, I don't feel that I should be charged ANY fee and that I should get my full deposit back. This was for a deposit on a sofa and recliner but the store can't get the color upholstery that I had ordered. I filed a dispute on a charge on my Chase VISA card. ![]()
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